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E-commerce & D2C
Turn WhatsApp into your highest-converting sales and support channel.
Best for: Online stores, D2C brands, WooCommerce/Shopify sellers, social-commerce sellers.
The problem
- Abandoned carts and lost COD orders
- "Where is my order?" tickets flooding support
- Repetitive product questions
- Broadcasts that get ignored on email/SMS
How you'd set it up here
- Sync your catalogue with the WooCommerce or Shopify connector so the AI answers product, price, and stock questions accurately.
- Add your policies (returns, shipping, sizing) to Knowledge as documents or Q&A.
- Build a flow: order status lookup that calls your store API (HTTP step) with the order ID the customer gives.
- Set a Delay-based cart-recovery flow: wait, then send a reminder template with the product.
- Use Campaigns to broadcast new drops and offers to opted-in customers.
A real conversation
Do you have the blue kurta in L?
Yes — the Indigo Cotton Kurta is in stock in L at ₹1,299. Want me to reserve it or share the link?
What’s your return policy?
7-day easy returns on unworn items with tags. Want me to start a return or place an order?
What you get
- Recover carts automatically
- Deflect "where is my order" with self-serve lookups
- Higher open rates than email for drops and offers
Features used:
Connectors (Woo/Shopify)KnowledgeFlows + HTTP stepDelayCampaignsTemplates
🏠
Real Estate
Catch every enquiry the second it lands, and never let a warm lead go cold.
Best for: Builders, brokers, property portals, agents.
The problem
- Leads message at odd hours and go cold
- Agents waste time on unqualified enquiries
- Slow follow-up loses deals
How you'd set it up here
- Add your active listings as structured records (or sync a sheet) so the AI can match budget, location, and BHK.
- Build a qualification flow: ask budget → location → possession timeline → save answers to variables.
- Add a condition: hot leads (ready budget) get assigned to an agent; others get nurtured.
- Use Delay to auto follow-up after a day if there’s no reply.
A real conversation
Looking for a 2BHK in Indore under 60 lakhs
Great — I have 3 options in that range in Vijay Nagar and Rau. Are you looking to move in immediately or investing?
Move in within 3 months
Perfect. I’m connecting you with our Vijay Nagar specialist who’ll share shortlisted options and book a site visit. 📍
What you get
- Reply time from hours to minutes
- Agents only talk to qualified buyers
- No warm lead left un-followed-up
Features used:
Flows (qualification)Conditions & variablesAssign to agentDelay follow-up
🧳
Travel Agencies & Tour Operators
Run the whole trip — quote to e-ticket — in one WhatsApp thread.
Best for: Travel agencies, tour operators, visa consultants, DMC/holiday packagers.
The problem
- A trip is a long back-and-forth of quotes, documents, and updates
- Repetitive visa/package questions
- Follow-ups and document collection eat agent time
How you'd set it up here
- Load your packages, visa rules, and destination guides into Knowledge as documents (PDF/DOCX) and Q&A — the AI answers from your real content.
- Build an enquiry flow: destination → dates → travellers → budget → hand a qualified brief to an agent.
- Use a document-collection flow that asks for passport/photo and tags the contact when received.
- Send itinerary, payment reminders, and status updates as templates; schedule reminders with Delay.
A real conversation
Do you do Dubai visa? How many days?
Yes — Dubai tourist visa (30 days) is ₹6,500, processed in 3–4 working days. I’ll need a passport scan and photo. Want to start?
Yes
Please share a clear photo of your passport’s first page. I’ll confirm the moment our team verifies it. ✈️
What you get
- Answer package & visa questions from your own docs
- Collect documents and send updates automatically
- One thread for the whole trip
Features used:
Knowledge (documents)FlowsAsk + variablesUpdate tagTemplates + Delay
🗺️
Tourism Boards & DMOs
A destination-wide digital concierge — inform, plan, book, and upsell on WhatsApp.
Best for: State/city tourism boards, Destination Marketing Organizations (DMOs), tourism development corporations, large hospitality groups.
The problem
- Travellers want instant, personalised planning — not PDFs and call centres
- Destination info is scattered across sites, brochures, and departments
- Partner hotels/operators need booking routing with attribution
- International + domestic visitors need multiple languages
How you'd set it up here
- Run one official WhatsApp number with several Workspaces behind it:
- • Visitor Concierge — load every destination guide, hotel list, activity catalogue, timings, permits and FAQs into Knowledge (documents + website + records). The AI plans trips from real data.
- • Bookings — flows that take destination, dates, and guests, then call your hotel/activity availability API (HTTP step) and route to partner properties.
- • On-trip concierge — after booking, send itineraries, and answer "what’s good near me tonight?" to drive activity/dining upsell.
- • Internal Ops — a private workspace for registered operators and staff queries, isolated from the public.
- Broadcast seasonal campaigns (festivals, off-season offers) to opted-in visitors.
A real conversation
Planning 3 days in the state in October, family with kids
Wonderful! For a family in October I’d suggest a wildlife + heritage mix: 2 nights near the tiger reserve (morning safari) and 1 night at the heritage town. Shall I check park-lodge availability for your dates?
Yes, 12–15 Oct
Checking our partner lodges for 12–15 Oct… I have 2 options with morning safari slots. Want me to hold one and share the itinerary with timings?
What you get
- A single, always-on source of truth for the destination
- Managed booking pathway to partner hotels & operators with attribution
- Ancillary revenue from on-trip upsell
- Multilingual reach for domestic + international visitors
Features used:
Workspaces (concierge / booking / on-trip / internal)Knowledge (docs + website + records)Flows + HTTP (partner booking)CampaignsMultilingual AI
Good to know: Booking works by calling your existing availability/booking API via the HTTP step. In-chat card payment and voice/image understanding are not built in yet — send a payment link or hand to your booking engine.
🏥
Healthcare & Clinics
Cut no-shows and free your front desk — without touching sensitive data.
Best for: Clinics, diagnostic labs, dental/eye/skin practices, hospitals (non-diagnostic use).
The problem
- No-shows waste slots
- Front desk buried in "are you open?" and booking calls
- Patients want reminders and reports on WhatsApp
How you'd set it up here
- Add services, timings, doctors, and prep instructions to Knowledge.
- Build an appointment flow: service → preferred day → confirm; send a reminder template the day before with Delay.
- Answer general FAQs (timings, location, prep) automatically; assign anything clinical to staff.
A real conversation
Do you do full body checkup? Timings?
Yes — our Full Body package is available Mon–Sat, 7–11am (12-hour fasting needed). Want me to book a slot?
Saturday morning
Booked tentatively for Saturday 8:00am. Our team will confirm shortly. You’ll get a reminder on Friday evening. 🩺
What you get
- Fewer no-shows via reminders
- Front desk freed from routine calls
- Faster patient response
Features used:
KnowledgeBooking flowDelay remindersAssign to staff
Good to know: Keep sensitive clinical details out of plain chat — use it for scheduling, info, and general FAQ.
🎓
Education & Coaching
Answer every admission enquiry 24/7 and support students at scale.
Best for: Schools, colleges, coaching centres, ed-tech, training institutes.
The problem
- Admission season floods enquiries
- Same course/fee questions repeated endlessly
- Fee and class reminders are manual
How you'd set it up here
- Load prospectus, courses, fees, and eligibility into Knowledge (documents + Q&A).
- Build an enquiry flow that captures name, course interest, and phone, then assigns to a counsellor.
- Send fee due-date and class reminders as templates on a schedule.
A real conversation
What’s the fee for the 1-year data science course?
The 1-year Data Science program is ₹1,20,000 (EMI available). It covers Python, ML, and a capstone. Want a counsellor to walk you through it?
Yes please
Great — what’s your name and preferred call time? I’ll set it up. 🎓
What you get
- Enquiries answered 24/7
- Counsellors get qualified leads
- Automated fee/class reminders
Features used:
KnowledgeLead-capture flowAssignTemplates + Delay
🍽️
Restaurants & Local Business
Turn footfall into a list you can bring back again and again.
Best for: Restaurants, cafés, salons, gyms, local services.
The problem
- Bookings and orders scattered across calls
- No easy way to bring past customers back
- No-shows for tables/appointments
How you'd set it up here
- Put your menu/services and hours in Knowledge.
- A QR code at the counter starts a WhatsApp chat and captures the contact.
- Build order/booking flows; send loyalty offers via Campaigns.
A real conversation
Table for 4 tonight at 8?
Yes! Table for 4 at 8:00pm held under your name. We’ll send a reminder at 6. See you tonight! 🍽️
What you get
- Orders & bookings in one place
- Repeat visits via loyalty nudges
- Fewer no-shows
Features used:
KnowledgeOrder/booking flowContactsCampaigns
🏢
Internal Teams & HR
A private AI helpdesk for your staff — on a separate number, fully isolated.
Best for: HR teams, IT helpdesks, operations, any internal support function.
The problem
- HR/IT answer the same policy questions repeatedly
- Staff don’t know where to ask
- Customer and internal data must never mix
How you'd set it up here
- Create a dedicated internal Workspace with its own number.
- Load the employee handbook, IT guides, and policies into that workspace’s Knowledge.
- Build flows for leave requests or IT tickets that assign to the right person.
A real conversation
How many casual leaves do I have this year?
Full-time employees get 12 casual leaves per year. Want me to raise a leave request for specific dates?
What you get
- HR/IT freed from repetitive questions
- Staff self-serve answers instantly
- Completely isolated from customer data
Features used:
Workspaces (isolated)KnowledgeFlows (leave/IT)Assign
💼
Agencies & Resellers
Launch your own branded WhatsApp-AI SaaS without building it.
Best for: Digital agencies, IT service providers, consultants, entrepreneurs.
The problem
- Clients want WhatsApp automation but you can’t build a platform
- No recurring revenue from one-off projects
- Managing many client setups is messy
How you'd set it up here
- Run one white-labelled installation under your own brand and domain.
- Onboard each client as an isolated tenant with their own plan and limits.
- Each client manages their own data, bots, and numbers; you manage the platform and billing.
A real conversation
(You, the agency) Onboard a new client → set their plan → they log in to your branded dashboard
Client runs their own WhatsApp AI; you earn recurring revenue and control the platform.
What you get
- Your brand, your pricing
- Recurring revenue instead of one-off projects
- One dashboard to manage every client
Features used:
White-label multi-tenantPer-tenant plans & limitsIsolated tenant dataBilling